Can I watch with my partner or co-parent?

Of course. You're very welcome to watch together within your household.

Can I share my login or the handouts with friends?

No, the login is for your personal use only (as stated in the Terms and Conditions). The webinars are the result of a great deal of work, and each purchase supports this service to keep running. If you think a friend would benefit, we'd love you to point them towards the free introductory webinar, and they can buy access for themselves.

The SEND Parent Psychologist | Dr Sophia Bergen | SEND Parent Support & Webinars

On-demand learning

A six-part webinar series

Flexible, on-demand webinars for parents and carers of children with special educational needs and disabilities (SEND) — covering the psychological impact of this journey and practical, evidence-based strategies to support your wellbeing.

Free introduction

Why I Created These Webinars

A short, personal introduction to the series. Sophia shares her own experience as both a clinical psychologist and a SEND parent, explains what led her to create this programme, and gives you a clear sense of what to expect from the sessions ahead. Free to watch, no commitment required.

Or watch on YouTube →

Ready to start?

Get all six webinars and handouts, saving £30.

Buy the full series · £150

Not sure where to start?

Get Sophia’s free guide to choosing the right first webinar for you, sent straight to your inbox.

Get the free guide

£30 Per individual webinar Choose any topic from the series

£150 Full series bundle All 6 webinars — saving £30

Stress - SEND Style

Buy £30

SEND parenting carries a level and type of stress that most people around you simply don’t recognise. This session explores what makes that stress distinct — including the hidden, invisible demands that so often go unnoticed by others — and what it does to your body, mind and emotions over time. You’ll learn to recognise your own stress signals, discover a simple yet powerful framework for understanding the balance between demands and coping, and come away with concrete first steps towards shifting that balance.

The Journey - Navigating Through Grief, Adjustment and Acceptance

Buy £30

Many parents of children with SEND experience grief, yet this is something rarely spoken about or acknowledged — which can lead to stigma and feelings of shame. This session names that grief, validates it, and explores what it looks like in this context. We look at helpful models of grief, and untangle what moving towards acceptance and adjustment really means.

Managing Worry

Buy £30

Worry is one of the most exhausting features of SEND parenting — constant, relentless, and often loudest at night when there’s nothing you can do about it. This session explores the uncertainty and uncontrollability inherent in SEND parenting, and how these drive us to worry. It then introduces practical, evidence-based tools to help you manage it, and to give yourself permission to stop. The goal isn’t to stop worrying altogether — it’s to stop worry running the show.

Cognitive Strategies - From Self-Criticism to Self-Compassion

Buy £30

When we’re under sustained stress, unhelpful thinking patterns can add an extra layer of distress on top of an already hard situation. This session introduces common thinking patterns that are particularly relevant for SEND parents, explains how to identify them in your own thinking, and guides you through a practical framework for challenging them — not to think positively, but to think accurately and with greater compassion towards yourself.

Identity and Values

Buy £30

Over time, many SEND parents find that they’ve lost a sense of who they are beyond their caring role. This session uses ACT-based approaches to help you reconnect with what matters most to you — your values — and find small, meaningful ways to live by them even in the midst of everything else. It also explores the question of identity: who you are, what you’ve gained as well as lost, and how to hold all of that with more kindness.

Putting It All Together

Buy £30

The final session brings the whole series together into one coherent framework that you can return to and use. We revisit the key ideas and strategies from each webinar, explore how they connect and support each other, and look at how to keep going with this work in your daily life. A closing session designed to leave you with clarity, practical strategies and hope for the future.

Get all six webinars for £150 — saving £30 on individual prices.

Buy the bundle

Webinar FAQs

Your questions, answered

Everything you need to know about the webinar series, from buying and watching to getting support. If your question isn't answered here, please get in touch.

About the webinars

What is the webinar series?

The series is six pre-recorded webinars for parents and carers of children with special educational needs and disabilities (SEND), plus a free introductory session. Each webinar focuses on a different part of the emotional experience of SEND parenting, including stress, grief and adjustment, worry, helpful thinking strategies, identity and values, and bringing it all together.

The webinars draw on Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Compassion Focused Therapy (CFT) and other evidence-based approaches. They're designed to give you practical tools you can use in everyday life, not just theory.

Who are the webinars for?

They're for parents and carers of children and young people with SEND, at any stage of the journey. That includes those waiting for an assessment, newly diagnosed, or many years in. You don't need your child to have a formal diagnosis or an EHCP to benefit.

The focus is on you, the parent behind the child. The webinars won't tell you how to manage your child's needs. They're here to support your own wellbeing, so you can keep going.

Who presents the webinars?

All the webinars are written and presented by Dr Sophia Bergen, a clinical psychologist (DClinPsy) and a SEND parent herself. They combine clinical expertise with lived experience: Sophia knows this territory both professionally and personally.

Are the webinars live?

No, all the webinars are pre-recorded, so you can watch whenever suits you. You can pause, rewind and come back to them as often as you like. We know time is precious and unpredictable for SEND parents.

How long is each webinar?

Each webinar has around 30 minutes of core content. You're encouraged to do the exercises as you go, which brings each webinar to around 45 minutes. They're designed to fit around family life, and you don't have to watch in one sitting. Pause whenever you need to and pick up where you left off.

Do I need to watch them in order?

The series is designed to build from one session to the next, so watching in order will give you the most benefit. The final webinar, Putting It All Together, draws on everything that came before.

That said, each webinar also stands on its own. If one topic feels particularly relevant right now, you're welcome to start there. If you're unsure, the free introductory webinar is a good place to begin.

Is there a free webinar I can watch first?

Yes. The free introductory webinar gives you a feel for the series and the approach. It also names and validates the emotional weight of SEND parenting, which many parents tell us they've never heard acknowledged before. Watch the free introductory webinar

Do I need any knowledge of psychology?

Not at all. Everything is explained in clear, everyday language, with no jargon and no prior knowledge needed.

Buying the webinars

How much do the webinars cost?

Individual webinars: £30 each
Full series of six: £150, saving £30 compared with buying each separately

Should I buy individual webinars or the full series?

The full series is the best value. It's also how the webinars were designed to be used: each one builds on the last, and you'll have all six in one place with a single login.

If you'd prefer to start with one topic, you can buy webinars individually.

How do I buy?

Click the Buy button for the full series, or for the webinar you'd like to start with. A secure Payhip checkout will open in a new tab. You'll enter your email address and payment details and create a password for your account. Once payment is complete, you'll have immediate access.

How can I pay? Is it secure?

You can pay by debit or credit card, Apple Pay or Google Pay. Payments are handled by our secure checkout partner, Payhip, and processed through trusted payment providers such as Stripe. Your card details are never seen or stored by us.

Will I get a receipt?

Yes. A receipt is emailed to you straight after purchase. Please keep this email, as it also contains your login link.

Can I buy the webinars for someone else?

Yes. When buying for someone else, please use their email address at checkout. Their access is linked to the email address used.

I'm a professional or organisation. Can I buy access for several parents?

Yes. Schools, charities, parent carer forums and other organisations are welcome to get in touch about group access. Please contact us to discuss options.

What is your refund policy?

Because you get immediate access to digital content, purchases are non-refundable once a webinar has been accessed. If you have a problem with your purchase, please get in touch and we'll do our best to help.

Watching your webinars

How do I access my webinar after buying?

Straight after payment, you'll see a thank-you page with a Log In button. Click it to go to your dashboard, where you'll find everything you've purchased.

We'll also email you a receipt with a login link, so you can log back in whenever you need to.

Why do I need to create an account?

Your account keeps your webinars and handouts together in one private place, and protects the content so it's only available to people who have bought it. You only set it up once: if you buy more webinars later, they'll appear in the same account.

How do I log back in later?

You can either:

Click the login link in your receipt email, or
Visit our Payhip store and click the person icon at the top right.

I've forgotten my password or can't find my email. What should I do?

If you've forgotten your password, use the reset password link on the login page and a new one will be emailed to you.

If you can't find your receipt email, check your spam or promotions folder and search for “Payhip”. If you still can't find it, get in touch and we'll sort it out.

How long will I have access?

You'll have access to the webinars and handouts you've bought for six months from your order confirmation, so you can revisit them as often as you need to during that time. We'd recommend downloading the handouts so you can keep them after your access ends.

What devices can I watch on?

You can watch on a phone, tablet, laptop or computer, using any up-to-date web browser. You don't need to download any special software or app. You will need an internet connection to stream the videos.

Can I download the videos?

The videos are streamed online rather than downloaded, which helps protect the content. The handouts are downloadable, so you can save and print them.

Handouts

What handouts are included?

Each webinar comes with two PDF handouts that summarise the key ideas and include practical exercises to try between sessions. You'll find them in the same place as the video, inside your account.

Can I print the handouts?

Yes. The handouts are designed to be printed or saved to your device, so you can keep them somewhere handy and come back to them.

Wellbeing and support

Are the webinars a form of therapy?

No. The webinars are psychoeducational. They share psychological ideas and practical tools, but they aren't a substitute for individual therapy or assessment, and they don't create a therapeutic relationship.

If you feel you need more personalised support, please speak to your GP or find out more about working with Sophia directly.

What if a webinar brings up difficult feelings?

Some of the topics, such as grief and worry, may stir up strong feelings. That's understandable and very common. Go at your own pace, take breaks, and give yourself some space after watching if you can.

If you're struggling or need to talk to someone now:

Samaritans: call 116 123 (free, 24 hours a day)
Shout: text SHOUT to 85258 (free, 24 hours a day)
NHS 111: for urgent mental health support
In an emergency, call 999

Your information

What happens to my email address?

We use your email address to give you access to your webinars and send your receipt. We'll only send you updates and offers if you've chosen to receive them, and you can unsubscribe at any time. See our Privacy Notice for full details.

Still have a question? Get in touch and we’ll get back to you as soon as we can.

The SEND Parent PsychologistClose ×

Legal

Terms and Conditions

The SEND Parent Psychologist · Last updated: October 2026

About these terms

These terms and conditions (the "Terms") apply to your use of our website at www.thesendparentpsychologist.com (the "Website") and the purchase of webinars and any other digital content or services offered for sale by us through our Website.

Who we are and how to contact us

The Website is operated by Dr Sophia Bergen, trading as The SEND Parent Psychologist ("we", "us", "our").
To contact us, please e-mail hello@thesendparentpsychologist.com. You can also write to us at 5 Brayford Square, London, E1 0SG.

Important notice – nature of the webinars

The webinars are supplied as digital content by means of on-demand access.
The webinars provide general psychological education and information intended to support the wellbeing of parents and carers of children with special educational needs and disabilities (SEND). The content may be updated from time to time.
The webinars are not a substitute for individual therapy, clinical assessment, diagnosis or treatment and do not create a therapist–client or other professional clinical relationship between you and us.
The webinars do not provide crisis or emergency support. If you or someone else is in crisis, at risk of harm, or in need of urgent help, please contact your GP, call NHS 111, contact the emergency services on 999, or contact the Samaritans on 116 123.

Price and payment

The price of each webinar and of the full series bundle is as stated on the Website at the time you place your order.
Payment for the webinars must be made in full at the time you place your order. Payment is processed by Payhip, our third-party payment provider. We do not store your payment card details. Your purchase and your Payhip account are also subject to Payhip's own terms and privacy policy.

Delivery and access

We will, by e-mail, confirm your order and provide you with access to the webinar(s) you have purchased.
Your right to access the purchased webinar(s) will continue for six months from the above order confirmation (or such longer period as we may in our discretion permit).
You are responsible for ensuring that you have the equipment, software and internet connection necessary to access the webinar(s).
If a webinar or handout is faulty (for example, it will not play or download correctly), please contact us at hello@thesendparentpsychologist.com and we will try to fix the problem or provide a replacement. If we cannot do so within a reasonable time, you may be entitled to a full or partial refund. This does not affect your statutory rights under the Consumer Rights Act 2015.

Licence and restrictions on use

We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it (including the webinars and blogs). When you purchase a webinar, we grant you a non-exclusive, non-transferable licence to access and view the webinar for your own personal, non-commercial use for the period specified in clause 11.
You must not:
1. copy, reproduce, download (except the handouts, as permitted below), record or screen-capture any webinar;
2. share, resell, distribute, sub-licence, broadcast or make available any webinar or your access credentials to any third party; or
3. use any webinar for any commercial purpose.
You may download and print the handouts supplied with each webinar for your own personal, non-commercial use. You must not share, resell or distribute the handouts, or use them for any commercial purpose.

Your right to cancel

As a consumer, you have a legal right to cancel your order within 14 days of your order confirmation and to receive a refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within the 14 day cancellation period, please email us at hello@thesendparentpsychologist.com.
However, you agree that because the webinars are digital content that is supplied and accessible immediately, this right to cancel and receive a refund is lost once you begin to stream the content.
If we refund your order for any reason, your access to the relevant webinar(s) will end, and you must delete any handouts you have downloaded.

Limitation of our liability

Given that the webinars provide general educational information and are not individual professional advice, we will not be liable to you for any loss or damage arising from decisions you make in reliance on the content of any webinar, or for any loss or damage that was not reasonably foreseeable. You are also responsible for configuring your information technology, computer programmes and platform to access the Website, and you should use your own virus protection software.
However, nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law; and your statutory rights as a consumer are not affected.

How we may use your personal information

We will use any personal data you provide to us in accordance with our Privacy Notice, which is appended to these Terms and is also available on our Website.

General

We may transfer our rights and obligations under these Terms to a purchaser or successor, in the event that we sell or transfer all or part of our business.
Subject to clause 23, this agreement is between you and us. No other person has any rights to enforce any of these Terms.
We may amend these Terms from time to time.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

Governing law and jurisdiction

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Privacy Notice

The SEND Parent Psychologist · Last updated: October 2026

This Privacy Notice forms an appendix to our Terms and Conditions.

1. Introduction

1.1This Privacy Notice explains how Dr Sophia Bergen, trading as The SEND Parent Psychologist (“we”, “us”, “our”), collects, uses, stores and protects your personal data when you visit our website at www.thesendparentpsychologist.com (the “Website”), enquire about or purchase our services, or otherwise interact with us.

1.2We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection laws.

1.3Please read this Privacy Notice carefully so that you understand your rights and our obligations. If you have any questions, please contact us at hello@thesendparentpsychologist.com.

2. Who we are (data controller)

2.1For the purposes of applicable data protection law, the data controller is:

Dr Sophia Jayne Bergen (trading as The SEND Parent Psychologist)
Email: hello@thesendparentpsychologist.com
Postal address: 5 Brayford Square, London, E1 0SG
ICO registration number: 00013887579

3. The personal data we collect

3.1We may collect and process the following categories of personal data about you:

Identity and contact data - your name and email address, and any other details you choose to provide when you complete our contact form or correspond with us.
Enquiry data - the nature of your enquiry (for example, whether you are interested in individual webinars, the full bundle, one-to-one support or group sessions) and the content of any message you send us.
Transaction data - details relating to payments and to the webinars or other services you purchase from us. Payment card details are collected and processed directly by our third-party payment provider, Payhip, and are not stored by us. This includes course access and progress information recorded by Payhip, such as which webinars you have accessed and which webinars you have started or completed.
Technical and usage data - your internet protocol (IP) address, browser type and version, device information, and information about how you use our Website, collected through cookies and similar technologies (see clause 6).
Special category data - Depending on the nature of your enquiry, the information you provide may reveal information about your own or your child’s health, disability or neurodivergence. This is “special category” data under the UK GDPR and is subject to additional protection. We only process such data where you have chosen to provide it to us, and we rely on the lawful bases set out in clause 4.

4. How we use your personal data and our lawful bases

4.1We will only use your personal data when the law allows us to. The table below sets out the purposes for which we use your personal data and the lawful bases we rely on.

Purpose	Categories of data	Lawful basis
To respond to and manage your enquiries	Identity, contact and enquiry data	Our legitimate interests (to respond to and manage enquiries about our services); and, where the enquiry contains special category data, your explicit consent
To provide the webinars and other services you purchase, to process payment, and to manage your access, cancellations and refunds	Identity, contact and transaction data	Performance of a contract with you
To administer and protect our business and Website	Technical and usage data	Our legitimate interests (to run our business and keep our Website secure)
To send you marketing communications, where you have requested them or where permitted by law	Identity and contact data	Consent; or our legitimate interests (to promote similar services to existing customers, who are given a clear opportunity to opt out when they buy from us). You can ask us to stop sending you marketing communications at any time by contacting us using the details in clause 12.
To comply with our legal and regulatory obligations	Identity, contact and transaction data	Compliance with a legal obligation

4.2Where we rely on your consent, you may withdraw that consent at any time by contacting us using the details in clause 12. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdraw it.

4.3Where we process special category data, we do so on the basis of your explicit consent, which we will ask you to give when you submit an enquiry, or otherwise where the processing is necessary for the establishment, exercise or defence of legal claims.

5. Disclosure of your personal data

5.1We may share your personal data with the following categories of recipient:

service providers who provide website hosting, IT, payment processing, email, webinar delivery and hosting, and analytics services (including Payhip, which hosts and sells our webinars and Netlify, which hosts our Website);
professional advisers, including lawyers, accountants and insurers, where necessary;
regulators, law enforcement and other authorities, where we are required to do so by law; and
a purchaser or successor, in the event that we sell or transfer all or part of our business.

5.2We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Cookies

6.1Our Website may use cookies and similar technologies to distinguish you from other users, to remember your preferences, and to help us improve the Website.

6.2Where we use cookies that are not strictly necessary (such as analytics cookies), we will only do so with your consent, which we will ask for when you first visit the Website, and you can change your choices at any time. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or may not function properly. Payhip’s checkout and course pages use their own cookies, as described in Payhip’s privacy and cookie policies.

7. International transfers

7.1Some of our third-party service providers may be based outside the United Kingdom, so their processing of your personal data may involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we will take all reasonable steps to ensure the data is treated securely and in accordance with this Privacy Notice. Where required, we will rely on UK adequacy regulations or appropriate safeguards, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

8. Data security and retention

8.1We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those who have a genuine business need to access it.

8.2We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it.

9. Your legal rights

9.1Under certain circumstances, by law you have the right to:

Access your personal data.
Require that we rectify any errors in the personal data that we hold.
Request that we erase your personal data.
Restrict the way we process your personal data.
Complain to the Information Commission (ICO) (see clause 11 below).
Object to our processing.
Request a copy of your personal data for the purposes of transmitting elsewhere.

9.2You can exercise any of these rights by contacting us at hello@thesendparentpsychologist.com. We will respond to your request within one month. You will not usually have to pay a fee, although we may charge a reasonable fee or refuse to comply with your request in certain limited circumstances permitted by law.

9.3We may need to request specific information from you to help us confirm your identity before responding to any request.

10. Changes to this Privacy Notice

10.1We may update this Privacy Notice from time to time.

11. Complaints

11.1If you have any concerns about how we handle your personal data, please contact us at hello@thesendparentpsychologist.com in the first instance and we will do our best to resolve the matter.

11.2You also have the right to lodge a complaint with the ICO. The ICO is the UK’s independent body set up to uphold information rights. The ICO can be contacted by calling 0303 123 1113 or via its website www.ico.org.uk.

12. Contact us

12.1If you have any questions about this Privacy Notice or our data protection practices, please contact us:

Dr Sophia Bergen (trading as The SEND Parent Psychologist)
Email: hello@thesendparentpsychologist.com
Postal address: 5 Brayford Square, London, E1 0SG

SEND Parent

A unique blend of training, experience and lived understanding

Qualifications

How Sophia can help

Support for SEND Parents & Carers

Therapeutic approaches

A six-part webinar series

Your questions, answered

About the webinars

Buying the webinars

Watching your webinars

Handouts

Wellbeing and support

Your information

Let’s talk about your needs

Terms and Conditions

About these terms

Who we are and how to contact us

Important notice – nature of the webinars

Price and payment

Delivery and access

Licence and restrictions on use

Your right to cancel

Limitation of our liability

How we may use your personal information

General

Governing law and jurisdiction

Privacy Notice

1. Introduction

2. Who we are (data controller)

3. The personal data we collect

4. How we use your personal data and our lawful bases

5. Disclosure of your personal data

6. Cookies

7. International transfers

8. Data security and retention

9. Your legal rights

10. Changes to this Privacy Notice

11. Complaints

12. Contact us

SEND Parent

A unique blend of training, experience and lived understanding

Qualifications

How Sophia can help

Support for SEND Parents & Carers

Therapeutic approaches

A six-part webinar series

Your questions, answered

About the webinars

Buying the webinars

Watching your webinars

Handouts

Sharing

Wellbeing and support

Your information

Let’s talk about your needs